Our Commitment to You

At CasaFind, we want you to feel completely confident when adding our Candle Warmer Lamp with Timer and Dimming Functions to your home. We understand that choosing the right home accessory is a personal decision, which is why we offer a clear and fair 30-Day Return & Exchange Policy. Your satisfaction is not just our goal – it’s our promise.

The 30-Day Satisfaction Window

From the moment you receive your package, you have 30 full calendar days to experience the warmth, ambiance, and fragrance our lamp brings to your space. If during this time you feel it’s not the perfect fit for your home, simply reach out to us. No pressure, no hassle.

How Returns Work

Getting started is easy:

  1. Send a quick email to [email protected] with your order number and reason for return.
  2. Our friendly support team will provide you with return authorization and clear shipping instructions within 1–2 business days.
  3. Pack the lamp securely in its original packaging, ensuring all accessories are included.
  4. Ship your return to our dedicated returns facility.

What You Can Expect

We value your time and trust. Upon receiving your return, our team will inspect the item to ensure it’s in its original, unused condition. Once approved, we will process your refund within 10 business days. The credit will be applied to your original payment method – your bank or card issuer may take additional time to reflect the transaction.

Exchanges Made Simple

If you’d prefer a different product or color, just let us know when you initiate your return. We’ll handle your exchange request promptly, subject to product availability. Any price differences will be adjusted accordingly.

Return Shipping

  • For returns due to personal preference, we kindly ask that you cover the return shipping costs. We recommend using a trackable service to ensure safe delivery.
  • If your lamp arrives damaged or we made an error with your order, we will cover all return shipping expenses and provide a full refund or replacement at no extra cost to you.

Our Return Address

Please send all returns and exchanges to:
CasaFind
5210 Butler St, Pittsburgh, PA 15201, USA

Have Questions?

We’re always here to help. Contact us at [email protected] or call +1 (412) 784-0800. Our team responds within 24 hours because your peace of mind matters to us.